FAQs, Terms & Conditions

Please find the FAQs at the bottom of the Virtual Design Section, or CLIC HERE 

*** ALL IMAGES PUBLISHED IN THIS WEBSITE, INCLUDING THE ONES IN OUR FACEBOOK AND INSTAGRAM ACCOUNTS BELONG TO VM DESIGNS FOR YOU, LLC (unless noted - misc. stock pictures for banners or flyers could be excluded)*** 

PICTURES OF OUR PROJECTS CANNOT BE COPY IN ANY OTHER SITE OR OR USED FOR ANY OTHER PURPOSES WITHOUT CONSENT FROM US, NEITHER CAN OUR LOGO/BRAND BE REMOVED OR CUT-OUT FROM THE PICTURE. All users intended to use our personal / portfolio images will need our written permission of the copyright owner and must include Photo Credit if they want to perform certain acts, such as copying the image, use in their website or sharing it on the internet.

VM Designs For You understands that your privacy is of critical importance.  We don’t sell your data, we may collect and use some of your personal info for our business and communication purposes only. If we do any references to your project, only your public info may be displayed.

By purchasing any of our Services, the Clients are automatically giving us permission to take pictures inside of their property. These pictures will be part of the interior designer’s portfolio ("Before & After" Project Reveals). In addition, VM Designs For You will ask you at the end of our Project to write a Review for us (and/or a Recommendation in your Community FB Group). Client Testimonial is very important to us.  Your time doing so will be appreciated since it affirms the client’s satisfaction and value of the services provided. Clients also allow us to use these Images & Testimonials in the future for business or publicity reasons, like posting online (website, social media, etc ), or for marketing and advertising purposes (magazines, flyers, books, etc). 

Happy Client is our goal! We are here to help you transform your house to into the home you always dreamt about. Please note, while Design is inherently subjective, we will make every effort to ensure your completely satisfaction. By purchasing any of our Services you are agreeing that VM Designs For You, LLC cannot guarantee all of your preferences and needs we will be completely fulfilled through our Design Services, including design work, ideas, advice and/or opinions given during Consultations, Design Proposals or eDesign Packages. These are simply design recommendations for your space based on our experience. 

Services Quotes and Gift Certificates are valid for up to 30 (thirty) days after the date issued, unless noted. After that date, Prices and Service Terms may change at any time without further notice. 

In the same way that a Client has the option to hire us or not, VM Designs For You, LLC reserves the right not to service a client based on our own determinations, factoring things like: client reach out after that frame time and now our prices/services/schedule have changed, OR client follows up requesting to change the service conditions or the scope of work described in the Service Quote provided AFTER the initial consultation (e.g. Client wants to do only part of the suggested project with us instead of the entire project), OR based on the client location, OR project does not meet the minimum budget, OR the kind of project the client is requiring is not quite aligned to our working style or working preferences, OR we are temporarily unavailable serve our client for any reasons... among other things or circumstances.  

In any of those situations where we consider that we are not a good fit for those clients' needs or we don't provide the kind of service they are looking for, we will kindly let them know about our considerations and we could suggest to find another person to address that project (e.g. a different contractor/designer).  

Methods:

We accept Cash, Personal Checks and Electronic Payments (specifically Zelle) depending on the Service Option. No Credit/Debit Cards at this time, sorry. For Virtual Services (such as eDesign or eConsultations) the only payment method accepted is electronic. 

Payment Schedule:

* Virtual Consultations, E-Design Services and Gift Cards must be paid in full prior our Services are provided. 

* In-Person Consultations have an Hourly Fee that will be collected at the time of our meeting, unless noted.

* Interior Design Projects must be paid following the specific payment schedule set in your Service Agreement or Service Quote. 

Returned Check Fee:

If you pay by check and it happens to bounce, you (client) will be responsible to replace the check immediately. In addition, a $40 returned-check fee will be charged and VM Designs For You, LLC will ask the client to pay in cash the total amount due this time. 

Service Refunds / Cancellations:  

Due to the nature of our Services, we are unable to offer refunds or exchanges on services provided. We understand that Design is subjective but are sorry. All our Service Sales are final (Digital or In-Person). If you are no completely satisfied please reach out to us and we will do our best to make you happy. Please read the "Customer Satisfaction" term or contact us if you have any questions. By purchasing our services, you are agreeing with our Terms and Conditions. 

DESIGN FEES:

The price of your Virtual Package or In-Person Design Service represents the fees for the Professional Designer Assistance you are getting throughout the project. The Service Quote will provide you with a flat fee and the description of the services that VM Designs For You, LLC will be providing, and in some cases, an estimation of the total of hours required to help you bring your vision to life. The Scope of Work may vary from project to project but in most cases, our Services include some/all of the following Design Work:  

• The time being dedicated on replying emails, phone calls or SMS, attending to meetings (in person or virtual) and general communications
• Time planning your Design Proposal, creating Visual Concepts and additional Design Work.
• Time sourcing materials/furnishings options for the client (online or in-store findings) 
• Shopping assistance (Designer Notes & links to order online or in-person shopping)
• Simple* Installations/Assembly of furnishing pieces when required (*if apply/In-Person Services exclusively) 
• Assistance with measuring, photo shooting and the Final Set Up of the Room(s) (*if apply/In-Person Services exclusively) 

AGREEMENT:

When the client is ready to move forward with the Service requested,  VM Designs For You, LLC will ask the client to sign an Interior Design Agreement (or the Service Quote Provided, when apply) to formalize our work. A non-refundable deposit (or full payment, depending on the service) will be collected upfront before any design work is carried on. The client will agree to pay us for any remained amount (if any) including reimbursements that the client may own to VM Designs For You, LLC, no later than the completion of the project day OR the ePackage delivery day.

ADDITIONAL CHARGES:

If the client requests additional services or further assistance during the design process (not covered in the initial Service Quote that the client approved), an extra hourly or flat fee will be charged accordingly. Examples of the most common extra charges are: Design Revisions, Additional Design Work or Deliverables, Additional Meetings (in person and/or over the phone), Shopping or Installing Assistance, etc. In addition, and because a designer is not a general contractor, when some Projects require the input of a different professional such as General Contractors, Plumbers, Electricians, Painters, Carpenters, etc, Client will enter in a separate contract for this 3rd part services. VM Designs For You won't be involved in those projects neither provide the client or this 3rd part with Design Advice, unless specified in our Service Agreement and/or in your Service Quote. Additional Charges will apply if Client request our assistance during this phase of the project, included but not limited to Design Advice, Guidance or Project Management.

Scheduling:

In-Person Consultations can be scheduled through our website or requested via email or our Social Media apps (FB/IG). They have an Hourly Fee that must be paid in full at the time of our meeting, unless noted (refer to "Payment" Term). Usually, our meetings last up to one hour (minimum fee chargeable: 1hr), but if we need more time, the following minutes/hours after that initial hour will be charged proportionally.   

Cancellations, Waiting Time & Travel Fees:

We understand that some unexpected situations can happen. We ask that you please reschedule or cancel your Consultation with a minimum of 24 hours before the beginning of your appointment or you may be billed with a cancellation fee of $50. Please understand that we saved that spot in our schedule just for you! So if you cancel or reschedule on us, this charge is intended to cover -partially- our time that we could be assisting another client (keep in mind that when you book your spot we automatically won't offer it to other clients). 

Your Hourly-based service starts at the time that the Designer shows up at your house. If you are not home by the time of our Meeting and we need to wait for you, your Total Amount Due will consider the whole time spent on your home address (waiting time + actual consultation time). $50 Travel Fees will be billed to you if we show up and you declined our visit or nobody attends to the door. 

If for any reason VM Designs For You, LLC cannot arrive on time to the meeting or needs to reschedule, we will let you know as soon as possible. 

Furnishings/Materials: Your Service Quote for Home Styling or Remodeling Services (Virtual or In-Person) does not include the cost of the actual furnishing pieces / materials required for your Project.  Fees represent -purely- our Design Work.

Shopping List: Client will receive the complete list of the elements suggested / required for the project and the links for the client to order online. Client must place the orders and pay for such goods, directly to the vendors. VM Designs For You, LLC will provide assistance in specifying details such as size, colors, textures, patterns, etc to make this purchasing process so easy and convenient to the client. VM Designs For You, LLC won't offer procurement and/or purchasing services, unless explicitly noted in your Service Quote and/or Service Agreement.

Cancellations/Returns/Misplaced Orders: Since Client will be responsible of approving and buying their chosen material options, including placing the orders and paying for those goods, they must be advised that sometimes there are some items that cannot be cancelled or returned, specially customized pieces. There are some sellers/vendors that request for a re-stocking fee if an item is returned. VM Designs For You, LLC cannot be liable, neither chargeable nor responsible for any purchased placed by the Client. We make every effort to suggest the most suitable size/color/material but we encourage our Clients to double check the specs of each suggested selection before purchasing to avoid any possible issue. 

Our Virtual Design Services offered are: Virtual Design Advice Sessions / Consultations, Virtual Paint Color Selection Packages and Virtual Interior Design Packages, unless noted. 

We recommend you to visit each section in this website to learn more about these services, including Individual Service Details, Terms & Conditions. 

Our visual representations of your space are not intendent to be used as a construction document or for renovation purposes. Graphics may not be in exact scale so it's a responsibility of the Clients to double check if the dimensions of the elements proposed satisfy their needs and likes. Our designs are strictly for visual reference relating to décor and styling projects that you could do yourself or to visualize and curate materials for your home remodeling projects. You could modify the Design Proposal as your convenience since it serves as a guidance/visual reference but VM Designs For You, LLC cannot be liable for any work handled by the client neither we won't be responsible for any of those changes and the final results.